Our trade portal is for UK-based business customers only. This includes independent retailers, market traders, repair centres, online sellers and similar. We do not supply goods to individual consumers.

We aim to review and respond to all applications within 1 working day. You will receive an email notification once your application has been reviewed. If approved, your welcome email will contain your account number and login instructions.

Yes — you can request a stock sheet before applying for an account. Visit our Request a Stock Sheet page. To access full pricing and place orders, you will need an approved trade account.

Our minimum order value is £50 excluding VAT per order. There is no maximum order value.

You can request to cancel or amend an order before it has been picked and dispatched. Contact us as soon as possible at sales@branddirectservices.co.uk or by phone. Once an order has been dispatched, it cannot be cancelled.

We aim to dispatch all confirmed orders within 1–3 working days. Once dispatched, standard delivery to mainland UK typically takes 1–2 working days via tracked courier. You will receive a dispatch notification with tracking details.

• Orders £150+ (ex. VAT): Free standard delivery
• Orders under £150 (ex. VAT): Delivery charge applies (shown at checkout)
• Highlands, Islands & Northern Ireland: Additional charges may apply

Yes, warehouse collection is available from: Unit 19, Primrose Hill Industrial Estate, Stockton-on-Tees, TS19 0GA. Hours: Monday–Friday 08:00–16:00. Please notify us in advance.

Report damaged or incorrect goods within 48 hours of delivery by emailing sales@branddirectservices.co.uk with photographic evidence where possible. We will arrange a replacement, credit or refund.

We accept BACS bank transfer, debit card and credit card payments. Payment details are included on all invoices.

Yes, we offer credit accounts to eligible trade customers subject to credit application and approval. Standard credit terms are net 30 days from invoice date. To apply, contact sales@branddirectservices.co.uk.

All prices on the trade portal are exclusive of VAT. VAT at the current UK rate is added at checkout and shown separately on your invoice.

We accept returns for unused, unopened goods in original packaging within 14 days of delivery, subject to a 15% restocking fee. Faulty or incorrectly supplied goods: contact us within 48 hours of delivery. See our full Terms of Purchase.

Yes, all products are sold with the applicable manufacturer’s warranty for trade purchasers. If you have a warranty claim, contact us in the first instance and we will assist with the process.

Email: sales@branddirectservices.co.uk
Phone: 01642 040249
Address: Unit 19, Primrose Hill Industrial Estate, Stockton-on-Tees, TS19 0GA
Hours: Monday–Friday, 08:00–16:00

Try resetting your password via the “Forgot your password?” link on the login page. If you still cannot access your account, contact us at sales@branddirectservices.co.uk.