Privacy Notice

1. Who We Are

Brand Direct Services Ltd is a UK wholesale distributor. We are the data controller for personal data collected through trade.branddirectservices.co.uk. Contact: sales@branddirectservices.co.uk or Unit 19, Primrose Hill Industrial Estate, Stockton-on-Tees, TS19 0GA.

2. What Data We Collect

We collect identity data (name, job title), contact data (address, email, phone), business data (company name, VAT number, business type), account and transaction data, and technical/usage data from website interactions.

3. How We Use Your Data

We use your data to manage your trade account and fulfil orders (contract performance), comply with legal obligations, improve our services and prevent fraud (legitimate interests), and send marketing communications where you have consented.

4. Data Sharing

We share data with delivery providers, payment processors, IT service providers (including Shopify), and professional advisers. We do not sell personal data to third parties.

5. Your Rights (UK GDPR)

You have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. Contact us at sales@branddirectservices.co.uk to exercise these rights. You may also complain to the ICO at ico.org.uk.

6. Data Retention

Account data is retained for the duration of the trading relationship plus 7 years for legal compliance. We review all data holdings annually.

7. Cookies

Our website uses essential and analytics cookies. By using our site you consent to our use of cookies. You may adjust your browser settings to refuse cookies, though this may affect functionality.

Last updated: April 2025